AI Voice Agents & Chatbots –
Built for Ecommerce, Sales & Customer Service

If you want your customer service’s helplines to be open 24/7 or you want to reduce call wait time then you need to consider inbound Voice Agents & Chatbots.
These human like helpers are trained on your FAQ’s & brand guidelines, and can access your website or courier tracking systems in realtime, to answer common questions like “Where is my Order” or “Book me an appointment”

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AI, Agents & Automation:
Strategy, Skills & Solutions
for E-Commerce Brands

At Anicca, we specialise in helping e-commerce and established brands harness the power of AI, intelligent agents, and automation to enhance marketing, scale content, engage customers, and streamline operations. Our comprehensive service includes the development and implementation of advanced AI Agents and Automation Workflows tailored to your specific business needs, alongside specialist training to ensure your team can effectively adopt and manage these tools.

Initially, we build and test AI agents for internal use and specific customer scenarios, enabling other clients to adopt proven workflows customised for their unique requirements—such as integrating with product databases or courier services. This facilitates deploying voice or chat assistants capable of handling customer service queries and providing product information 24/7, significantly improving customer experience and operational efficiency.

We also offer dedicated AI training courses and tailored workshops designed to empower your team with the knowledge and skills required to maximise the potential of AI solutions. This ensures your business remains competitive by leveraging the latest AI innovations.

Our consultants employ the proven C-10 AI Adoption Framework to identify and prioritise key opportunities, provide specialist training to empower your teams, and seamlessly implement AI and automation solutions. These solutions include scalable content production, advanced data analysis, Generative Search Optimisation (GSO), and creating SEO-optimised product content at scale—all refined through human editorial oversight for accuracy and brand consistency. By integrating AI provider APIs and delivering tailored AI skills workshops, we help you streamline processes, reduce costs, and position your brand strategically to outperform competitors, maximise growth, and enhance profitability.

You can read more about the C-10 AI Adoption Framework, and other elements of AI Consultancy, Implmentation and Training services below:

Our AI & Automation Skills & Solutions:

AI is transforming the digital landscape, and businesses need to upskill their teams to stay competitive.
Our AI skills training programs ensure your employees can effectively adopt and implement AI tools, improving efficiency and innovation across your organization. What We Offer:
• Skills bootcamps – we are applying for new funding for free AI training
• Customied AI Training Programs
• Practical, interactive training led by AI experts.
• AI Literacy & Prompt Engineering
• Ongoing AI Learning Support
• Continuous education and support to keep up with evolving AI trends.

We help businesses scale content production using AI-driven methods that transform raw product information into optimized, engaging, and SEO-friendly copy. Whether it’s product descriptions, category pages, or automated metadata generation, our AI-powered workflows ensure consistency, efficiency, and accuracy across all content types.

We develop AI-driven customer engagement solutions, including:
• AI Chatbots & Virtual Assistants: Automate responses, enhance customer service, and provide 24/7 support across platforms like websites, WhatsApp, and Messenger.
• AI-Powered Personalization: Use AI-driven recommendation engines to deliver tailored product suggestions, content, and messaging based on user behavior.
• Automated Review & Sentiment Analysis: Leverage AI to analyze customer feedback and improve brand reputation management.”*

We harness AI to enhance marketing performance through automation and predictive analytics:
• Ad Optimization: AI-powered campaign management for Google, Meta, and TikTok Ads.
• Automated Email & SMS Personalization: AI-generated messaging tailored to audience behavior.
• Predictive Analytics for ROI Tracking: AI-based modeling to forecast campaign performance and customer conversions.

As stated, when working with AI generated content, we always apply some level of human editorial oversight. If we utilise AI to generate content, ad-text or anything else on your behalf – we’ll be fully transparent about that. If you’re hesitant to deploy AI-generated content, that’s okay to. We’re happy to utilise the power of AI (or not) as per your specified brief. We’ll never produce or set AI content live without your sign-off.

Beyond content creation, our AI services power advanced research, data analysis, and problem-solving. Our expertise in prompt engineering enables us to fine-tune AI models for extracting insights, analyzing trends, and automating decision-making processes—helping businesses make data-driven choices faster.”
Key updates:
• Emphasize decision-making as an AI application.
• Highlight trend analysis as part of research capabilities.

The C-10 AI Adoption Framework is a structured methodology designed to help businesses adopt AI efficiently. Developed by Anicca Digital, it ensures that AI implementation is aligned with business objectives and drives real impact.
The 10 Pillars of AI Adoption:
1) Challenge
2) Company
3) Customer
4) Communications
5) Creation
6) Channels
7) Connections
8) Control
9) Costs
10) Compliance.

AI is transforming marketing by automating processes, enhancing creativity, and driving better results. At Anicca, we help brands leverage AI across key marketing channels:
Social Media Automation:
Schedule and personalise posts, automate responses with AI chatbots, and analyse engagement trends to refine your strategy.
Ad Creation & Optimisation: Generate AI-driven ad copy and creatives, use predictive analytics to identify top-performing ads, and automate budget allocation for maximum ROI.
Campaign Management:
Automate cross-channel campaigns and track performance with AI-powered dashboards for real-time insights and smarter decision-making.

Start Your AI Journey with an Expert-Led
AI Audit & Discovery Session

Not sure how AI can benefit your business? `
Our structured AI Adoption Audit helps you clearly identify AI opportunities, evaluate your readiness, and develop a practical roadmap to ensure successful AI integration.

What’s Included in the AI Audit?
Our AI Discovery Meeting is a half-day strategic consultation where we:
🔹 Assess Your Current AI Readiness – Review existing tech stack, automation, and potential AI use cases.
🔹 Demo AI Tools & Use Cases – See real-world AI applications relevant to your business.
🔹 Identify High-Impact AI Opportunities – Explore how AI can drive efficiency, marketing ROI, and customer engagement.

We then:
🔹 Provide AI Implementation Roadmap – Get a structured action plan based on our C-10 AI Adoption Framework.
🔹 Review AI Compliance & Risks – Ensure AI usage aligns with GDPR, ethical AI practices, and security policies.

Details and Pricing
AI Audits & Strategic Roadmap
🔹 3-hour discovery workshop – £1,000+VAT with full money back guarantee (if you are not completely satisfied), plus a full refund if you proceed with a development project
🔹 Full AI Audits for New Prospects £4,999 +VAT – 50% will be refunded, if you proceed with an AI implementation project within 2 months.
🔹 All audits are FREE for Existing Clients – as part of our commitment to innovation (T & C’s apply)

AI Adoption Projects
🔹 Customisation of Anicca’s AI Agents for marketing and business processes
Adapt our established AI agents to automate essential tasks like content creation, social media posting, and personal AI assistants for inbox and diary management.
🔹 Prices start from £1,000 +VAT for initial setup, with a 10% monthly rental to cover api tokens, maintenance, upgrades.
🔹 For enterprise users, we also offer ongoing packages based on a “price per user”, starting at £100 +VAT per user, plus additional API fees for high-volume usage.

Bespoke Voice and Chat Agents – Typical Implementation Costs
Build a bespoke Inbound Voice (and chat) AI Agent for Customer Services or Sales leads, e.g. for E-commerce enquiries or B2B inbound lead management. Each agent can handle 20+ simultaneous calls and is available 24/7, with human handover in designated hours, plus integration into your CRM or helpdesk ticketing software.
🔹 Services (B2B or B2C) – Lead handling and appointment setting, with integration with your CRM or other booking software. Prices from £5,000 +VAT for set-up, plus maintentance/upgrade cost from £500 +VAT per month (plus addtional API fees for high volume use).
🔹 Ecommerce, travel or SaaS – Use for all customer services enquiries, such as order/booking enquiries, (including direct integration with courier API for where’s my order – “WISMO” enquiries), stock or availability, alternative items, FAQs. Prices from £10,000 +VAT for set-up, plus maintentance/upgrade cost from £1,000 +VAT per month (plus additional API fees for high volume use).
🔹Enterprise or Bespoke – We can provide a bespoke quote for more complex or non-standard integrations with your back-end system like your product database (PIM) custom ecommerce websites, and niche or multiple courier services.

Why You Should Book an AI Adoption Discovery Workshop
This 3-hour in-person workshop is ideal for business leaders, or individual departmental teams that suspect they have several challenges or issues that AI might be able to solve:
✅ Ideal for e-commerce, marketing and operational teams
✅ Designed for businesses looking to improve productivity, profit or customer service
✅ Prior and free access to our educational webinars and an “art of the possible”
✅ Understand how AI can drive business growth.
✅ Get expert guidance on AI strategy and implementation.
✅ De-risk AI investment with a structured roadmap.
✅ Limited Availability – we conduct only a limited number of AI Adoption Audits each month.

Your investment:
You just have to invest your time and £1,000+VAT to identify and prioritise a minimum of 20 business challenges, with a roadmap for AI projects and adoption. If you proceed with an AI Adoption project you will get a full refund

Money-back Guarantee:
We offer a full money back guarantee, so we’ll refund your payment in full if you’re not completely satisfied

Book your AI Discovery Workshop today!
Contact Sean Ball on [email protected] or complete our contact form via the link below

Get in touch

Find Out More About Anicca’s
C-10 AI Adoption Framework & Audit

Any questions?
We’ve got the answers.

AI automation refers to the use of artificial intelligence technologies (such as those provided by OpenAI) to automate tasks and processes which typically require human intelligence. This includes activities such as content snippet production (web content), data analysis, research and decision-making. By leveraging machine learning, natural language processing, and other AI techniques, businesses can streamline operations, improve efficiency, and reduce human error. AI automation can enhance productivity by allowing machines to perform repetitive or complex tasks, enabling employees to focus on higher-value activities.

Marketers use chat platforms like ChatGPT for various day-to-day activities, such as content creation, social media updates, and email campaigns text creation. Digital marketers also employ such technologies for market research, by generating insights or summarising trends based on data inputs. Platforms like ChatGPT help in brainstorming ideas for campaigns or strategies (ideation), providing creative suggestions based on existing information.

At Anicca, we’ll make you aware when AI technologies have been deployed. If you’re not happy with such deployments, we’re perfectly happy working via traditional processes and technologies. Certainly, we won’t add AI-generated content to your websites, web properties or ad campaigns without your prior knowledge. At Anicca we believe in human-generated value. So, even where we utilise AI or deploy AI technologies, there will always be human oversight and a human editorial process (unless explicitly stated otherwise). We usually prefer to leverage AI for the creation of content, as long as our human content team retains editorial oversight. Of course, you can pay for AI content in isolation and have your own internal editorial team examine the output. However, our content team is digital marketing aware. It’s best to make use of their expertise, to cement keyword inclusions and SEO best practices. AI helps to transmute from-scratch content creation into editorial tasks, but human oversight is still needed.

AI automation and general automation differ in complexity and capabilities. General automation uses predefined rules to perform repetitive tasks without human intervention, making it suitable for straightforward processes like data entry. In some situations, general automation is faster and more efficient. In contrast, AI automation leverages artificial intelligence to learn, adapt, and make decisions based on data, allowing AI to handle more complex tasks which require reasoning and pattern recognition. AI automation can improve over time, making it more versatile and effective in dynamic environments, when compared against general automation which is limited to routine tasks.

In the future, AI will enhance email and marketing automation by enabling personalised campaigns through better audience segmentation and tailored content. AI can already optimise send times based on user engagement, automate content generation like subject lines, and provide insights for real-time campaign adjustments. Overall, AI will make marketing automation more efficient and responsive to customer needs. Of course, AI will always require a human partner in order to determine potential instances of ‘hallucination’.

One of our clients runs an ecommerce store, yet they lacked on-page product descriptions for SEO. The client had access to vast quantities of product data through their Product Information Management (PIM) system. We were able to use that rich product data (per product) to generate a multitude of rich AI prompts. The richness of each prompt was required in order to prevent AI hallucination. We were then able to produce scripts to connect each prompt to ChatGPT via OpenAI’s API. We were able to generate large quantities of product descriptions for our client, though they did require human editorial oversight. This transformed a from-scratch content creation job into a more cost-effective editorial task. This is just one application, highlighting the benefits of AI integration. There are many more.

Proven strategies, proven success

Our client case studies showcase the transformative impact of our digital marketing strategies. Discover how we’ve driven measurable growth and success for businesses across diverse industries.