AI voice agents and chatbots that answer, qualify and convert.
Conversational AI built for ecommerce, sales and customer service. Voice agents and chatbots that handle real conversations, day and night, and hand over to your team at exactly the right moment.
Conversations that scale, without losing the human touch.
Your customers want answers now, not in the next working day. Voice agents and chatbots handle the high-volume, repetitive conversations instantly, qualifying leads, answering questions and taking the pressure off your team.
Built properly, they know when to escalate. The agent handles the routine; a person picks up the moment a conversation needs judgement, so the experience stays good and nothing falls through the cracks.
What we build
Five shifts in conversational AI.
Voice and chat AI has moved a long way past clunky scripted bots. These are the shifts that make it worth a serious look.
From scripts to understanding
Modern agents understand intent and context, so conversations feel natural rather than a rigid menu of options.
Voice that sounds human
Voice agents now hold real phone conversations, handling volume that used to need a call centre.
Always on
Customers get answers at 2am or on a bank holiday, when your competitors send them to voicemail.
Qualify before you spend time
Agents qualify and route enquiries, so your team only spends time on the conversations that matter.
Connected to your systems
Tied into your data and tools, agents can check orders, answer specifics and take action, not just chat.
Our voice and chat services, end to end.
From the discovery audit to the agents, the integrations and the handover rules that keep the experience human.
Discovery audit & use cases
We map where voice and chat would genuinely help, the conversations to automate first and the ones to keep human.
Use cases · Priorities · PlanCustomer service agents
Agents that resolve common questions instantly across web and phone, and escalate cleanly when needed.
Resolve · Deflect · EscalateSales & lead qualification
Qualify enquiries, answer pre-sales questions and book calls or pass hot leads straight to your team.
Qualify · Book · ConvertAI voice agents
Natural phone conversations for bookings, support and order queries, without a call centre.
Phone · Natural · ScaleWebsite chatbots
On-site chat that converts visitors, answers product questions and reduces routine support tickets.
Convert · Answer · DeflectSystems integration
We connect agents to your data and tools so they can check orders, update records and take real action.
Data · Tools · ActionsWondering where a voice agent or chatbot would help?
Tell us about the conversations eating your team’s time. We will come back with the use cases worth automating first, and whether a full discovery audit is worth it. No jargon, no hard sell.
- The conversations worth automating first
- Where to keep a human in the loop
- Quick wins you could start now
- Free. No sales call required to receive it.
Growth we have driven for brands you might recognise.
Worked examples from across our marketing programmes. More in the full case study library.
PPC, SEO, Paid Social and Shopping across a 30,000-SKU catalogue.
14-year client partnership. Full-funnel PPC, SEO, Paid Social and Shopping programme across a 30,000-SKU catalogue on Magento + Hyvä.
Read the full case study →
Ireland’s largest independent furniture retailer.
Ireland’s largest independent furniture retailer. Full digital programme with GA4 server-side tracking, Shopping and Paid Social.
Read the full case study →
UK’s leading tree surgery equipment retailer.
UK’s leading tree surgery equipment retailer. Full-funnel Google Ads, SEO and Shopping programme across a 5,000+ SKU catalogue.
Read the full case study →Four reasons brands choose Anicca for conversational AI.
Built around real conversations.
We start with the conversations that actually eat your team’s time, not a generic bot dropped on your homepage.
Human handover done right.
We design clear rules for when a person takes over, so the experience never feels like fighting a robot.
Connected to your business.
Agents are tied into your data and tools, so they give real answers and take real action.
Senior specialists, 19 years in.
An independent Leicester agency since 2007, rated 4.87 from 700 reviews.
What brands ask about voice agents and chatbots.
Will it feel like a robot?
Modern voice and chat agents understand intent and context, so conversations feel natural. And we always design a clean handover to a person when a conversation needs judgement.
What can a voice agent actually do?
Hold natural phone conversations to handle bookings, answer questions, check orders and qualify enquiries, then pass anything complex to your team.
Will it replace our support team?
No. It handles the high-volume, repetitive conversations so your team can focus on the ones that need a human.
Can it connect to our systems?
Yes. We connect agents to your data and tools so they can check orders, update records and take action, not just answer in general terms.
How do we start?
With a short discovery conversation to find the use cases worth automating first, then a plan to build and test them.
Ready to handle every conversation? Let us show you how.
Book a discovery conversation. We will talk through where voice and chat would help, with no jargon and no hard sell.
How can
we help you?
Tell us what you are working on. A senior member of the team will get back to you within one business day, no account managers in between.
