Social Media, Top Tips, Hints & Advice

Agency trip to Dublin to see Google, Facebook, LinkedIn, HubSpot, Marketo and Adara.

Written by Ann Stanley on 26th September 2013

Last week a group of 40 agency owners and managers from across the UK, Holland, Belgium, Croatia; spent 2 days in Dublin to listen to some interesting presentations from some of the top digital companies.  The trip was one of the MasterClass On Tour series organised by WSC Publishing.

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Below is some of the key themes and points made during the two days:

Facebook

Presenters – Roel Spee, Global Marketing Solutions and Bart van de Vel, Client Partner Benelux.

Facebook made us very welcome with a great lunch. We then joined their two reps who were very knowledgeable and helpful – answering all our questions.  Here are some of my notes (all of this is already in the public domain – but it is a really good summary of the points covered and how Facebook see mobile as the future!)

  • Facebook Users
    • 1.12 billion active users
    • 50% of users return on a monthly basis
    • People use Facebook when doing things like working out in the gym or cooking?
    • 90% of smartphone check Facebook once a day and 63% comes back more than once a day (US data)
  • Use of mobile
    • By 2016 – 45% of world will have mobile phone
    • Facebook has policy of “Mobile first” resulting in 54% year on year growth
    • About 70% use mobile as preferred device for Facebook
    • Standard text ads on the right hand side of your desktop screen are not shown on mobile
    • News feed is the most popular part of mobile use – so ads in the news stream are very effective – see below
    • Mobile ads do not have GPS targeting, but if a user has “checked in” to a location or upload a photo and added a location, then this can be used for targeting (via the Facebook API).
  •  Newsfeed
    • On average 2000 stories competing for space in your newsfeed every day
    • Typically only 16% of content is shown within organic results of your news feed each day
  • Using Facebook for advertising
    • Objective should be a marketing objective – connect with real people and how this works for you.
    • Is this awareness or conversions?
    • Ad recall and brand awareness is high
    • >70% of ad campaigns have resulted in 3 X return on ad spend (ROAS)
    • Over 49% of ad campaigns had >5 X ROAS
    • Sales – optimised CPM model for ecommerce.  Note Ecommerce companies normally require more than 5x ROAS, so CPM may have to be used rather than CPC)
  •  Customer audience –
    • Use of your own database – Facebook will find you your own audience and give them back as a “cluster”
    • Facebook can also find similar users with “Look a like – audience”
  • Use of good creative and calls for action can significantly influence the results
  • Measurement –
    • Neilson brand effect study – use awareness uplift
    • Conversion pixel from Facebook – add this to your Thank you page to track sales or leads
  •  Most ads are now in the newsfeed,
    • The right hand side ads are not available on mobile.
    • Always inserted at the top of the newsfeed
    • Most users spend 40% of their time in the newsfeed
    • 40-150x more likely to consume content in newsfeed
  •  Pages
    • Every post on your brand page can get inserted into newsfeed
    • Oreo – use of graphics of cookies – cookie art
    • People use half as many words then brands – easy to digest content
  •  4 pillars of strategy – CEII
    • Connecting to correct people (customers)
    • Engage – lightweight interactions
    • Influence them and their friends (friends of fans) – these could be new clients (130-140 friends on average)
    • Integration – across all channels – offline, (brands often want this first)
  • Ecommerce customers – often want the Integration end of the equation, use pixels to see what the conversion are getting organically. Fab.com is a good ecommerce case study
  • Evolution of businesses:- Social media > to social marketing >social business

LinkedIn

LinkedIn HeadquartersPresenters – Sandra Grant, Account Executive, LinkedIn Marketing Solutions and Nicholas Cappiello, Director EMEA, LinkedIn Marketing Solutions

 

 

 

 

 

 

  • 238m registered members of LinkedIn of which 12m in the UK
  • 1 in 3 professionals are now members
  • 200k per day join
  • 57% increase in page views year on year.
  • 6 x more engaged in content than job searches
  • <30% of traffic is via mobile – so if you want to advertise you need to go into the Newsfeed
  • Brands company pages (2.7 million pages)
  • Thought leaders publish daily
  • 1.3m publishers per day
  • 1.5 m group connections

LinkedIn is the platform to provide your “Professional identity, across devices”

  • Objectives
  • Leads
  • Awareness community
  • Drive preference
  • Drive advocacy

Advertising options – DIY or “Self-serve”

  • Sponsored updates – rich content into Newsfeed across devices – generated from company update and then sponsored so that it is shared beyond your connections.
  • Can also take them to lead generation form on your own site
  • Social actions are free.
  • Also CPC and CPM (in UK minimum CPC of $3.50 for Newsfeed ads compared with $2.0 for standard ads)

Premium advertising via LinkedIn

  • Display units on right hand side. Premium unit on homepage – some are these are video, expanded, upload through Slideshare channel
  • Sponsored InMails – mass email then drive traffic to website. Can have rich media as well, max of 10k per day.
  • Sales solutions – allow you to engage with your targets – using your existing contacts – licence to merge contacts – getting an introductions from someone you know.

Questions and Answers

  • City level targeting being expanded over the next few years
  • £1.20 is per individual Inmail – min of 3k in mails

HubSpot

Presenters – Kieran Flanagan, Marketing Director EMEA

  • Hubspot founded by Brian Halligan and Dharmesh Shah in 2006
  • Originally started as a blog
  • Now offer software for “Content automation and lead nuturing at the beginning of the sales funnel
  • Have over 10k customers, many via other agencies offering content marketing solutions
  • Competitors include Marketo and Optify – for a review of alternatives to Hubspot have a look at this article by Viktor Nagor (note he is trying to sell a service)

Google

Presenters – Kathrin Koch, Sales Development Manager Social/Mobile, North and Central Europe

  • Google presented Google+, which we have been actively using since it was launched in 2011.
  • Some of the delegates were new to Google+ but this is familiar territory – please see our guide to using Google+ for business What is Google plus?
  • They did show some nice uses of Hangouts and how to link your YouTube channel to your Google+ page, but they completely skipped the importance of Google+ for Authorship and SEO in general

Marketo

Presenter – Fergus Gloster, Managing Director Europe

This was an excellent introduction in the use of content marketing and marketing automation and was not a sales pitch.  I ended up taking lots of notes in this section as it was very interesting and helpful.

  • Marketo also sell marketing automation software and have >2500 customers
  • Marketing is more difficult then ever before
    • As consumers we see >3000 marketing messages every day – so we need to stand out
    • Power has shifted to the buyer, as information is now available
    • 70% of buying cycle is complete before they interact with the sales people, slaes people may know less than prospects.
    • How do you get in front of client and then get them to come back to you.
  • Marketing has changed –
    • Role to help the buyer to find the company, so pull rather than push.
    • How did they get there – use of data, linking together.
  • At what point should you engage –
    • many people interact with you, read your blog, download your content before they are ready to buy
    • you need to start to interact slowly eg we use our free audit to allow prospects to get to know us before there is an cost or obligation
  • Needs a mix of methods
    • inbound marketing – non-paid programmes – sem/social/content/landing
    • relationship marketing – nurture , lifecycle and then retention
    • revenue effectiveness – drive conversions and sales – offer, prospects,
    • analytics/measurement – planning
    •  Marketo – provides the software to manage this
  • Do you understand the Sales Funnel?
    • agree the definition of each stage eg lead
  • Content strategy
    • Early stage – all open
    • Mid-stage – ask for details – buying guides templates etc
    • Invest in editor and use content from staff
    • Use content and social policy
  • Other paid methods of attracting leads
    • Ads
    • AppExchange – eg salesforce aps
    • Sponsored webinars
    • Social ads
    • Strategic pr
    • Events
    • All campaigns should be social – to reach your customers friends – understand data protection of referral names.
    • What is the effectiveness and cost of each media
  • Middle of the sales funnel
    • start of customer engagement – nurturing – have to wait until they are ready to buy
    • Keep giving them content to keep you in front of face.
    • Spend time to convert “targets” to “opportunities”
  • Ratio of contetn that you should provide
    • 4 soft piece – educational/enjoyable/guide
    • 1 soft promotion
    • 1 hard promotion
  • Practicalities of managing content strategy
    • Need an integrated approach to monitor whether prospects have downloaded content  from another source.
    • Personalised and intelligent engagement – target to people at the right time.
    • Recycle previous content – if relevant
  • Use of lead scoring
    • Scoring – of users at each touch point.
    • Explicit or inferred  vs fit and interest
    • BANT – qualified opportunity – B = Budget; A = Authority; N = Need; T= Timing.
    • Demographics eg company size
    • Sort scores to focus your attention
    • Decay strategy – if they are not continuously engaged – (score declines due to inactivity)
    • Act now – if they do something – the you can engage with them and elevate their response
    • Reduce score if they show the “wrong behaviour” eg if they go to the careers page – as they will not be a prospect?
    • Start to understand at what point does the customer want to speak to  the sales person
  • 7 touches to convert cold lead to sale – conversion attribution allows you to see multiple touchpoint and across devices
  • Buyer committee is typically 5-21 people – who are you talking to.
  • Lots of people from the same company interacting with the website – CRM collates this data

Adara

Presenter – Tobias Wessels, VP Europe

Adara were asked to replace Twitter, who had to cancel at the last minute due to the their IPO.

Adara serve ads to consumers in the tourism sector using some very clever technology.  This can provide an income stream to websites that participate and provide customers data; as well as a targeted marketing channel for other tourism sites or advertisers wanting to target certain customer profiles.

Adara have collected over 190 million profiles of travellers – across multiple devices. This is from their data partners such as Skyscanner, Ryanair, various hotel, car hire and insurance companies.

The technology works when a consumers searches or books a flight or holiday on a partner site. They have a cookie dropped onto their device. they are then served ads from other companies when they visit another third party site. The ad can be highly targeted to them eg they have booked a flight to Amsterdam so they are shown ads from a hotel chain in Amsterdam.  However the service can also be used to cross or up sell other products and services such as insurance or high value items to first class travellers.

Bonus presentation from the IDA

Kevin Carroll from the Irish Development Agency (IDA) – then gave us a great little presentation on why so many international companies (particularly in the digital and life sciences sectors) had moved their European head office to Dublin or Ireland.

Next Events on the Horizon

Big data Roadshow

The next event is on 9th October in Manchester about Big Data 

However, we’re also having a special discussion panel on Marketing and Big Data, with three pioneering companies from the US taking part in this; DataXu from Boston, BlueKai from San Francisco and Tobias from Adara (the last session in Dublin at Bank of Ireland).

If you use the promotion code Anicca you can register at half price (just 49 GBP).

April 2014 – Agency trip to Dublin Digital HQ

Following the success of this years trip, Anicca is helping WSC to promote the next trip to Dublin, planned for April 2014.

If you fancy joining us next year for 2 days of meeting the agency reps of the big digital companies then please contact me on [email protected]

Guide price including flights, food and accommodation is around £1500.

 

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